I have been very impressed with the customer service from your company.  Not only have you been totally professional, but I have never experienced such proactive follow-up on ANYTHING I have ordered on line. - D - Alabama

Thank you so much!  The charms are for my sister and I.  We only see each other every few years, and when we travel together on those occasions, we get matching charms for our sister bracelets that represent our travels and time together.  I can't tell you how much I appreciate your message and reassurances.  I hope to shop with you again.  Sincerely, K - California

Thank you so much, I just wanted to thank you guys. The two charms I ordered are great, but my email is to thank you for doing my special request. Thank you for not placing anything about charms on the box when mailed. I really appreciate it. Partly because I bought a few charms from charmfactory.com and I requested the same thing. I likely got the mail b4 my wife because it said charms right on the box. Believe me the next time I need some charms I will be coming back to you. The charm factory must not even read their customers special request. Thanks again -  A P - Nebraska

Thank you so much for your help.  All of the charms are - should I say it? - charming!!!  You are a wonderful company to purchase from and I will be checking out any new charms.  My sister is going to be so happy to receive these to add to her charm bracelet. -MP - Washington

I just wanted to let you know that the charm bracelet arrived on time. My daughter was appropriately surprised and thrilled with the choice of toggle bracelet, the charms, and how they were spaced on the bracelet. I will order future charms from Timeless Charms. Thanks for your wonderful service. Sincerely, E - Kentucky

I just received my order and am so pleased I couldn't wait until the morning to THANK YOU all.  My granddaughter is going to go nuts when she sees it!  The quality of the bracelet and charms is outstanding as has been the customer service.  I look forward to doing business with you in the near future! One Happy Customer!  L S - Texas

If I could hug you, I would!  I received the charm for Brooke on Saturday just as you said.  It is good to find a company that says what it means by following through. Thank you so much for everything and I look forward to doing more business with you in the future. Sincerely,  J H - West Virginia